Privacy Policy

Introduction

Welcome to RP Portal ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at rpportal.com (the "Platform").

Please read this Privacy Policy carefully. By using the Platform, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use the Platform.

1. Information We Collect

1.1 Personal Information You Provide

We collect information that you voluntarily provide when you:

• Create an Account: Email address, username, password (hashed), display name
• Build Your Profile: Profile pictures, banners, bio, character descriptions, social media links (Discord, Twitter, Instagram, Twitch, YouTube)
• Upload Content: Videos, clips, images, thumbnails, captions, and metadata
• Create or Manage Servers: Server names, descriptions, logos, banners, team information, member lists, and custom URLs/slugs
• Make Purchases: Payment information (processed by Stripe - we do not store full card details)
• Communicate with Us: Support tickets, feedback, and correspondence

1.2 Automatically Collected Information

When you access the Platform, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device type
• Usage Data: Pages viewed, features used, time spent, click patterns, search queries
• Cookies and Tracking: Session data, authentication tokens, preferences
• Analytics: User interactions, feature engagement, conversion metrics

1.3 Third-Party Platform Data

When you connect external services, we may collect:

• Twitch: Channel URL, live stream status, viewer counts, thumbnails
• YouTube: Video thumbnails, video metadata
• Discord: Server invite links (for display purposes only)

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Provide and Maintain Services

• Create and manage your account
• Enable profile customization and content uploads
• Display server listings and player profiles
• Process boost purchases and membership subscriptions
• Generate community feeds and recommendations

2.2 Improve and Personalize Experience

• Analyze usage patterns to improve features
• Customize content based on your preferences
• Provide relevant server and player recommendations
• Test new features and functionality

2.3 Communication

• Send transactional emails (password resets, purchase confirmations)
• Notify you of important platform updates
• Respond to support inquiries
• Send promotional communications (with your consent)

2.4 Security and Compliance

• Detect and prevent fraud, abuse, and unauthorized access
• Enforce our Terms of Service
• Comply with legal obligations
• Protect the rights and safety of our users

3. Data Sharing and Disclosure

We do not sell your personal information to third parties.

We may share your information in the following circumstances:

3.1 Public Information

The following information is publicly visible by design:

• Profile information (username, display name, bio, avatar, banner)
• Uploaded content (videos, clips, images)
• Server information (names, descriptions, logos, member counts)
• Social media links you choose to display
• Comments and interactions on public content

3.2 Service Providers

We share data with trusted third-party service providers who assist us:

• Stripe: Payment processing for boosts and memberships
• Cloud Storage: Hosting of uploaded media content
• Email Services: Transactional and marketing emails
• Analytics Providers: Usage analytics and performance monitoring
• CDN Providers: Content delivery and performance optimization

3.3 Legal Requirements

We may disclose your information when required by law:

• To comply with legal processes (subpoenas, court orders)
• To protect our rights and property
• To prevent illegal activities or violations of our Terms
• To protect the safety of our users or the public

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS
• Password Security: Passwords are hashed using bcrypt before storage
• Access Controls: Limited employee access to personal data on a need-to-know basis
• Regular Audits: Periodic security assessments and vulnerability testing
• Secure Infrastructure: Database encryption and secure cloud hosting

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations (tax, accounting, regulatory requirements)
• Resolve disputes and enforce our agreements
• Prevent fraud and abuse

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law or for legitimate business purposes.

6. Your Privacy Rights

You have the following rights regarding your personal data:

6.1 Access and Portability

You can request a copy of your personal data in a machine-readable format.

6.2 Correction

You can update or correct your profile information at any time through your account settings.

6.3 Deletion

You can delete your account and associated data through your account settings or by contacting us.

6.4 Objection and Restriction

You can object to or restrict certain processing of your data, such as marketing communications.

6.5 Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time.

To exercise these rights, please contact us at privacy@rpportal.com

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Required for authentication and core functionality
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Understand how you use our Platform
• Advertising Cookies: Deliver relevant advertisements (with consent)

You can control cookies through your browser settings. Note that disabling certain cookies may limit functionality of the Platform.

8. Children's Privacy

Our Platform is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to remove such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Platform, you consent to the transfer of your information to our facilities and service providers globally.

10. Third-Party Links

Our Platform may contain links to third-party websites and services (such as Twitch, YouTube, Discord). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

12. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to lodge a complaint with a supervisory authority

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Your continued use of the Platform after any changes indicates your acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

We will respond to your inquiry within 30 days.